Resort fees, deposits and check-in essentials
Dunes Village Resort charges a mandatory resort fee (collected at the property) and requires a refundable damage deposit collected at check-in. Plan to arrive with the credit card used to book, matching photo ID, and note standard check-in is 4:00 PM with check-out at 11:00 AM.
In this guide
Resort fees and what they cover
Dunes Village Resort charges a mandatory resort fee per accommodation per night that is collected at the property in addition to the room rate. The resort fee supports the on-site amenities listed on the resort’s site.
Listings report the resort fee amount can vary by booking source and date; the exact fee will be shown by the property at check-in and on your folio.
- Water park access (indoor and outdoor) is included with a paid stay — no additional admission fee required for guests.
- Complimentary high-speed Wi‑Fi in rooms is included as part of your stay.
- Access to the 24-hour fitness center, arcade/game room, miniature golf and playground are supported by resort operations covered by the fee.
| Included/Supported | Notes |
|---|---|
| Water park access | Included with stay (indoor and outdoor pools, lazy rivers, splash features) |
| Wi‑Fi | Complimentary high-speed Wi‑Fi in rooms |
| Fitness & recreation | 24-hour fitness center, arcade, miniature golf, playground |
Damage deposit and incidental holds
Dunes Village Resort collects a refundable damage deposit by credit card at check-in and refunds it after a property inspection. One commonly reported amount is a $50 refundable damage deposit per stay, but check your reservation for the exact policy that applies to your booking.
In addition to the damage deposit, the resort may place an incidental hold on a credit card for charges such as food, spa treatments, or lost-key fees; the cardholder’s name must match the booking.
- Deposit collected at check-in by credit card and refunded after inspection.
- Cardholder used for the deposit must be present with matching photo ID.
- Cash is not accepted for payments; major credit cards are accepted.
| Policy | What to bring |
|---|---|
| Damage deposit | Credit card used at check-in (refundable after inspection) |
| ID requirement | Government-issued photo ID matching the card name |
| Payment types | Visa, Mastercard, American Express, Discover (cash not accepted) |
Check-in essentials and times
Standard check-in time at Dunes Village Resort is 4:00 PM and standard check-out is 11:00 AM. Guests who depart early should check out by 11:00 AM to avoid being charged for an additional night.
The resort requires that the cardholder whose card was used for the deposit be present at check-in with matching photo ID. The minimum age to check in is 21 years.
- Check-in: 4:00 PM
- Check-out: 11:00 AM
- Minimum age to check in: 21 (cardholder present with matching ID)
| Service | Time / Rule |
|---|---|
| Check-in | 4:00 PM |
| Check-out | 11:00 AM |
| Minimum check-in age | 21 years; cardholder must be present with matching ID |
Payments, billing and reservations
The resort accepts major credit cards; cash is not accepted for payments. The name on the credit card used for incidentals or a deposit must match the primary name on the reservation.
If your reservation is made through a third party (for example BookResorts), read that confirmation for any prepayment or cancellation rules and bring the card used to guarantee the reservation to check-in if required by that booking channel.
- Bring the credit card used at booking if a deposit was taken.
- If you expect third-party billing (company card, travel agency), confirm payment details ahead of arrival with the resort.
- Ask for a copy of the folio at check-out if you need an itemized receipt for expense reporting.
| Common billing items | How they're handled |
|---|---|
| Room rate | Charged per the reservation; resort fee collected at property |
| Incidentals (spa, food, lost key) | Held or charged to card on file |
| Refundable deposit | Collected at check-in and refunded after inspection |
Parking, accessibility and property entry
Complimentary parking for guests is provided across the street from the resort. Trailers cannot be accommodated in the on-site parking area; off-site trailer parking may be available.
The resort is smoke-free inside and has elevator access and accessible rooms, but specific accessibility features can vary by unit — contact the resort in advance for details if you need a particular layout or mobility feature.
- Complimentary guest parking across the street
- No on-site trailer parking (off-site options available)
- Property is smoke-free and has elevator access
| Topic | Notes |
|---|---|
| Parking | Complimentary; across the street |
| Trailers | Cannot be parked on-site |
| Accessibility | Elevator available; accessible rooms offered—confirm needs with resort |
Water park rules, hours and family notes
Water park access is included with a paid stay; the water parks and pools are open daily from 9:00 AM to 11:00 PM. Indoor water parks are heated and fully enclosed during the colder months; the resort's site notes seasonal wall removal and reinstallation.
For slide safety, no masks, goggles, snorkels, or head gear are allowed on the slides. Height rules apply: at least 4 feet tall for the Palms Speed Slide and at least 3 feet tall for the Palms Corkscrew Slide.
- Water park hours: 9:00 AM – 11:00 PM daily
- Indoor parks are heated and enclosed during the designated season; panels removed in warmer months (per resort site)
- Slide rules: no masks/goggles/head gear; height minimums for certain slides
| Feature | Detail |
|---|---|
| Water park access | Included with stay |
| Daily hours | 9:00 AM – 11:00 PM |
| Slide height rules | Palms Speed Slide ≥ 4 ft; Palms Corkscrew Slide ≥ 3 ft |
Rooms, arrivals and special requests
Room types at the resort include Deluxe Studio, Deluxe Room, 2 Bedrooms, Oceanfront (Angle); Suite, Oceanfront (Angle); Deluxe Studio, Oceanfront; Suite, Oceanfront (with various square footages and guest capacities). If you need a specific room type (for example Deluxe Studio, Oceanfront or Basic Room, 3 Bedrooms, Partial Sea View), request it ahead of arrival but understand assignments depend on availability.
If you require adjoining rooms, early check-in, or an accessible unit, contact the resort before arrival to confirm availability; the front desk handles room assignments at check-in.
- Bring booking confirmation naming the room type (e.g., Deluxe Studio, Oceanfront).
- Special requests (adjoining rooms, high floor, crib) are subject to availability and may be best requested before arrival.
- Housekeeping and room servicing follow the resort’s operational schedule; ask the front desk for specifics on same-day requests.
| Room name (examples) | Notes |
|---|---|
| Deluxe Studio, Oceanfront | Oceanfront option; size and beds vary by listing |
| Suite, Oceanfront (Angle) | Listed with 2 Queen Beds for one variant |
| Basic Room, 3 Bedrooms, Partial Sea View | Offers King Bed or 2 Queen Beds or 1 Queen Sofa Bed (check reservation) |
